Solinst Eureka: Maintenance Service Agreement Plans

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Solinst Eureka
2113 Wells Branch Pkwy, Suite 4400
Austin, TX, USA
78728

Tel: +1 512-302-4333
Fax: +1 512-251-6842
email: [email protected]

Water Quality Probes

Solinst Eureka, a global leader in the design and manufacture of multiparameter water quality sondes.

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Solinst Field Services

 

 

 

Safeguard your project’s success and mitigate any potential for downtime or additional costs.

 

 

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Why have a Service Contract?

You wouldn’t think so from looking at them, but even Solinst Eureka multiprobes could stand a little maintenance now and again.

What does your Service Contract Include?

Once a year you get Solinst Eureka’s comprehensive 8-point check, 10-day turnaround, 20% off repair parts, free return shipping, and a calibration certificate. This covers the multiprobe, sensors, cables and mantaMobile.

 

solinst eureka easyprobe water quality sondes
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$490/yr USD

Trimeter, Manta +20, EasyProbe 20, Manta +25

$950/yr USD

Manta +30, EasyProbe 30, Manta +35, Manta +40, Manta F35

Solinst Eureka Service Agreement Plans

8-point check certificate includes

  1. Clean components thoroughly and inspect for damage.
  2. Check for proper power consumption and LED operation.
  3. Replace housing O-ring seals and check for hermiticity (pressure test).
  4. Replace reference junction and refill reference electrolyte.
  5. Test wiper function and replace squeegee and brush (if applicable).
  6. Update software and firmware (with customer coordination).
  7. Calibrate all sensors and identify non-conforming sensors.
  8. Log data in a controlled environment every 15 minutes overnight; check data log for conformity.

Plus, free return shipping, and certificate provided with returned instruments.

Terms

Service Contracts must be purchased within 30 days of delivery of a new multiprobe. Coverage is determined by the selected Service Agreement at time of purchase. The agreement is specific to the multiprobe, sensors, cable, and mantaMobile purchased together. Plans do not cover consumable items such as ISE sensor tips, and copper antifouling gauze. Damaged parts are not covered, but replacement parts have a 20% discount. Terms subject to Change. Service plans available in United States only.

What our Clients Say

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Associate Professor

“Your training and other technical support during your visit were very informative. The way you taught was very effective and greatly helped us understand not only how the instruments work but also how calibration and field maintenance should be done appropriately.  The help you provided went way beyond our expectation. We were really impressed by the quality of products and custom service provided by Eureka company.”

State University

Aquatic Biologist

“You guys will be happy to know that a Manta was deployed for a full month and came back with really good data (collected Winklers 2x/week and then compared to a tank in house post deployment). I am impressed! I expect any LDO probe to outperform a Clark cell probe, but the heavy sediment load at the deployment location seems to show that your DO probe is more robust and/or that your wiper design is superior to the sponge wiper setup on other LDO probe sondes.”

Water Management District

Scientist

“I cannot say enough good things about the initial set up of the sonde. The software was super easy to navigate. I did a demo on a Seabird instrument before and it took me a day to learn just the software.”

Environmental Monitoring

Environmental Researcher

“It was 13 degrees Fahrenheit when we left in the morning and 20 degrees at 1 PM when we returned. I have been very happy with the equipment so far. Our equipment is used in harsh conditions at times, and it is used by different people at times. Thank you for all your assistance and quick response to my problems.”

State Agency

Assistant Professor

“We would like to attest our fullest satisfaction with the probes, particularly with the copper mesh guards, which we believe are crucial to near perfect condition our sensor are after retrieved 30 days later in highly productive coastal waters. The probes are easy to calibrate, and the descriptions provided are straightforward and work well...All in all, thumbs up, Eureka!”

Dept of Marine Sciences

Environmental Scientist

Thank you for all your help and support.  Eureka and you, are great to work with and I love your product !”

State Government

Marine Aquatic Scientist

“Our Manta is currently on a three-week deployment and working flawlessly. I think we’ll eventually be interested in more units, but for now our two older probes from one of your competitors, are limping along.”

Aquatic Ecologist

“Just got back to the US after a very successful field season. The Mantas worked great. Thanks again for all your help this summer. It was quite a field season. A hippo or large nile crocodile bit one of the Manta2s....and it survived The outer PVC housing was destroyed but the Manta2 was essentially untouched.”

Aquatic Scientist

The Anti-fouling kit with the replaceable copper gauze has helped improve my turbidity data significantly. In highly productive streams and/or rivers, my Manta system would often times end up with loose vegetation wrapped around the turbidity sensor wiper. This would give me days or weeks worth of bad data until I could go out and remove the offending weeds . After installing the copper gauze, I have consistently more accurate turbidity data that requires removing far fewer false data points in post processing”

Laboratory Analyst

“Again, I want to thank you for an AWESOME product, and great customer service!  I am impressed with your company’s product, service, and the software’s user friendly/customizability.”

Lead Scientist

“I wanted you to know that I just returned from an extensive sea trial of the Manta in my mapping setup, and it performed flawlessly.  I ran it alongside a suite of fluorometers, along with a water probe from one of your competitor’s (which is what I will replace with the Manta).”

Associate Professor

...“just came back from a sampling trip and have been using the Manta. It’s working out really well. I would be happy to talk to whoever is considering buying one.”

Environmental Consultant

...“My business partner was "brought up with the other instrumentation guys" but I've recently been able to convince him to switch over to Eureka. The reasons were simple...quality of the instrumentation and excellence service.”

Prof Anthony (Ticky) Forbes Director and Lead Scientist

We have used our Manta multi-probe for over 10 years with great success and reliability in many South African east coast estuaries.  We have tried some other brands but found the response time in the Manta to be far more rapid.”
Marine & Estuarine Research (MER)

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