Levelogger PC Software:
- You must have administrator privileges to install software on a computer.
- The Windows 10 Operating System supports Levelogger Software.
Try the following if your AquaVent 5 is not communicating with Levelogger PC Software, or you are getting a communication error message:
- Make sure you have installed the batteries correctly:
- Ensure proper polarity, paying attention to the positive {+} and negative {-} symbols etched in the holder
- Ensure proper alignment; the spring contacts in the housing should be lined up with the protruding contacts on the bottom of the battery holder
- Check the Vented Cable connections to the AquaVent 5 logger and Wellhead. Ensure they are lined-up correctly and there is no dirt or debris in the connection.
- Make sure you are using the correct Wellhead Connector Cable to connect to the PC.
- You must be using a USB Connector Cable connected to the 10-pin Solinst Protocol connection on the Wellhead. The cable and connection are colour-coded orange.
- Check that the USB Connector Cable is connected to the same Com Port that is chosen in the upper middle of the Main Window of the Levelogger Software.
- Try communicating with another AquaVent 5 logger, Wellhead, Vented Cable or USB Connector Cable.
- Try using a different computer.
- If problem persists, contact Solinst.
To reset the AquaVent battery indicator, after replacing the Wellhead batteries:
Go to the Diagnostic Utility in Levelogger Software, click "Run Diagnostics", then click "Reset AquaVent Battery Indicator".
Vented Cable Compatibility
Older style Vented Cables (sold before 4/16/21 with serial numbers lower than 506326) are not compatible with newer style AquaVent 5 Wellheads (sold after 5/7/21) or AquaVent 5 Loggers (sold after 4/5/21) without a small user modification – contact Solinst for instructions. Newer style Vented Cables are compatible with all versions of the AquaVent Logger – please note, after the new Vented Cable connector is fully tightened, the external o-ring on an old Logger or Wellhead is visible and it is normal not to seat against the connector.
Note:
For diagnostic purposes, you may want to install the end of the Vented Cable with the serial number to the surface connection at the Wellhead.
®Solinst and Levelogger are registered trademarks of Solinst Canada Ltd.
™AquaVent is a trademark of Solinst Canada Ltd.